Fitbit app crashes when switching from parent to kid view

[Andyp12345]

Hi, every time I try to switch from parent view to kids view I get booted out of the app then have to completely log in again, it just keeps doing this and won’t allow me to get to kids view at all!! Any suggestions/help greatly appreciated, cheers.

Moderator edit: updated subject for clarity

[Julia_G]

Hi, @Andyp12345, I would syggest checking that you have the latest version of the app by re-downloading from the app store.  Earlier versions of the app required logging out completely when switching between Parent and Kid view, but that was updated.

I hope this helps.  Welcome to the forums.

[Andyp12345]

Hi Julia,

Thanks for your efforts, just tried that and exactly the same thing happened!!

Help ☹️😁☹️😁

Sent from my iPhone

[Julia_G]

Hi, @Andyp12345, can you let us know what phone or tablet you are using?  

Also, does the app actually crash (or get stuck) when you try to switch between parent and kid view?  Do you just get endless spinning or are you asked to log in again?

Sorry for so many questions, but extra details can help someone find a fix.

[Andyp12345]

Hi,

No worries about questions I appreciate any help, I’m on an IPhone 7 Plus (all latest updates complete) when I press the switch to kids button the app completely shuts down and it goes back to my home page, then when I go back into the app I have to log in again

Sent from my iPhone

[JuanJoFitbit]

@Andyp12345 Welcome to our Fitbit Community! I'm sorry to hear that your Fitbit app crashes when you switch from your account to kids view. Our team is currently looking and working on a fix for this issue and expect to have it resolved soon.

I know how frustrating this is and I appreciate your efforts to troubleshoot this issue.

Thank you so much for your help @Julia_G.

[Andyp12345]

Hi Julia,

Thanks for the update, if you could let me know it’s sorted that would be great as at the moment it still crashes and kicks me out completely.

Cheers,

Andy

Sent from my iPhone

[JuanJoFitbit]

@Andyp12345 We'll make sure to post an update once a solution is released.

I appreciate your patience with this.

[Andyp12345]

Thanks, it’s still happening and it’s still very annoying

Cheers

Sent from my iPhone

[JuanJoFitbit]

@Andyp12345  Thank you for reporting this issue. I definitely know how you feel about this and thank you for your feedback. Our team is actively working on a fix.

Thank you for your understanding and time with this.

[Andyp12345]

Just tried to switch to kids view again, same thing happened, app shuts down and kicked out, need to log in again. Anybody else having this problem???

Sent from my iPhone

[TheExit]

I occasionally have the same problem. It's hit or miss really. It sucks that you can't switch over. I hope this problem fixes itself (which seems to be the only way this problem will resolve).

[JuanJoFitbit]

@Andyp12345 @TheExit I'm sorry that you guys are still experiencing this issue. Our team is aware of this and expect to have this issue resolved soon. I appreciate your patience and time with this.

[Poppylad]

I have this problem with the app occasionally too. It’s very clunky having to continually enter your password when switching between children’s devices on the app. Poorly designed.

[JuanJoFitbit]

@Poppylad Thank you for participating in our Fitbit forums! I know how frustrating this is for you. This issue has been sent to our team. Once a solution is available, we'll post it in the Community.

[Bowdove]

I’m on an iPhone 6s and have a permanently spinning wheel when I switch to parent view. I have to close the app, re open and log back on. It’s extremely frustrating as I have to do this every day just to synchronise my sons Fitbit. 

[JuanJoFitbit]

@Bowdove Welcome aboard to our Fitbit forums! I'm sorry for the late response. However. I'm sorry your Fitbit app stays thinking when switching to parent view. Please make sure that your iPhone 6s has the most recent app version installed.

If the app is up to date, let me know and I'll be happy to follow up! 

[Bowdove]

Hello,

Thanks for getting back to me, both my app and system software is up to date. In fact I check the Fitbit app updates constantly in the hope that you’ve fixed it!!!

Kind regards 

Moderator edit: personal info removed

[EdsonFitbit]

@Bowdove Thanks for the update. 

Thanks for letting us know about this issue. Our team is aware of the problem and is working to resolve it as quickly as possible. We appreciate your patience and look forward to getting you back on track. 

In the meantime, if you haven't done it already, please be so kind to log out from the Fitbit app, restart your iPhone 6s, open the app and log back in. Finally, switch to the Kid's view to see if it works.

Please let us know if there's anything we may do to assist you.

[Maxir1971]

This has now crashed on my app and I can’t do anything else!!