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Fitbit app crashes when switching from parent to kid view

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‎12-30-2018 15:01 - last edited on ‎01-08-2019 06:29 by Fitbit Moderator

‎12-30-2018 15:01 - last edited on ‎01-08-2019 06:29 by Fitbit Moderator

Hi, every time I try to switch from parent view to kids view I get booted out of the app then have to completely log in again, it just keeps doing this and won’t allow me to get to kids view at all!! Any suggestions/help greatly appreciated, cheers.

 

 

Moderator edit: updated subject for clarity

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23 REPLIES 23

‎11-11-2019 07:52

In response to Maxir1971

‎11-11-2019 07:52

@Maxir1971, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Since you mentioned that your Fitbit app has crashed, please make sure that your phone has the most recent Fitbit app installed. If the app is up to date, try logging out of the app, restart your phone, open the app again and log in. Finally, monitor your app and see if the issue gets fixed.

 

Let me know how it goes.

JuanJo | Community Moderator

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‎12-25-2021 00:37

In response to JuanJoFitbit

‎12-25-2021 00:37

Christmas morning trying to set up my sons new watch and this is still happening!!

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‎12-25-2021 16:12

In response to Shanetaheny

‎12-25-2021 16:12

Unfortunately I give up with the kids fitbits, it just kept happening!!!

Sent from my iPhone
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‎12-26-2021 01:43

‎12-26-2021 01:43

I am experiencing the same issue. Really frustrating as my children are very upset their present from Father Christmas does not work. I’ve tried logging off and on, forcing shut down, reinstalling the app…nothing seems to work. Could I get an email address…ideally I’d like a refund and I’ll get them garmins.

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