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Fitbit app crashes when switching to kids view

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‎01-01-2019 03:24 - last edited on ‎01-09-2019 06:57 by Fitbit Moderator

‎01-01-2019 03:24 - last edited on ‎01-09-2019 06:57 by Fitbit Moderator

I can’t switch to kid view on my iPad. I have downloaded the latest app versions and re logged in 3 times now but it hangs every time I try to switch. Help!

 

Uninstalled it on the iPad and reinstalled on my iPhone and exactly the same thing happening...

 

 

Moderator edit: merged reply

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‎01-09-2019 07:20

‎01-09-2019 07:20

@__yvonne__ Welcome to our Fitbit Community! I'm sorry to hear about the difficulties you've experienced with the Fitbit app when trying to switch from your account to the Kid's view.

 

Our team is aware of this and are actively working in order to have this issue fixed soon. Thank you for reporting this.

 

I appreciate your patience and understanding with this.

JuanJo | Community Moderator

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