Fitbit app won't connect to device

[Neversn]

My daughter is 11, but has an adult fit bit that she purchased second hand. The fit bit app will not let her connect her device, it only gives her child (ace) options. Is there a way to fix this?

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @Neversn. Thanks for sharing your adult Fitbit and child account query.

Adult Fitbits are not meant to be used by children. since your daughter is under 13 years old and would like to wear a Fitbit,  I'd recommend wearing an Ace series tracker. 

[PickleCat]

What difference does it make? I don't know many over 10's who want to wear the kiddie version. At that age they want what the other teens and tweens have. 

[AndreaFitbit]

Thank you for your message and I appreciate the question @PickleCat. Regarding children's devices, only the Ace, Ace 2, and Ace 3 models are permitted for children. I recommend reading "How do I get started with Fitbit kids devices? "

Fitbit has created a way to collect parental consent. Purchasing a Fitbit device for kids and creating a family account is the only way customers can set up a device for their child. Through the Family Account setting in the Fitbit app, customers can create a special Fitbit account—known as a child account—for their child, control who they connect with in the Fitbit app, and see how active they are each day.

For privacy reasons and to protect children and their personal data, Fitbit requires all registered users to be at least 13 years old. Customers in the EU may have different minimum age guidelines depending on their country.