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General questions about the Ace 3

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‎03-02-2023 12:08 - last edited on ‎03-05-2023 12:45 by Fitbit Moderator

‎03-02-2023 12:08 - last edited on ‎03-05-2023 12:45 by Fitbit Moderator

Hello, I have two questions. First question: Will the Ace 3 Fitbit for kids still be available after the challenges and other things go away or will I still be able to have it installed on my Fitbit app? Second question: I got my kid the blue ace 3 Fitbit for kids and I'm wondering if we'll no longer be able to change the watchface once things are updated with Fitbits? I really don't want to go through another provider just so I can still have my kiddos Ace 3 on my Fitbit app because I feel like that would be a waste of time and money.

 

Moderator Edit: Clarified subject

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‎03-05-2023 12:55

‎03-05-2023 12:55

Hi there, @cwatson1.

 

Thanks for your questions and feedback. Let me clarify that all our Fitbit devices will continue working even after having some features removed from the Fitbit app. Please keep in mind you need to create a Family Account in order to set up and sync an Ace 3, as well as adjust other settings such as changing the clock face.

 

To learn more about this device, let me recommend reviewing the User Manual.

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