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Get a 404 error when trying to set up new Ace 2

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‎11-14-2020 05:19 - last edited on ‎11-15-2020 14:57 by

‎11-14-2020 05:19 - last edited on ‎11-15-2020 14:57 by

i get a 404 error when i try to set up my ace 2 so if anyone can help please reply

 

 

 

Moderator edit: subject for clarity 

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‎11-15-2020 14:56 - edited ‎11-15-2020 14:58

‎11-15-2020 14:56 - edited ‎11-15-2020 14:58

Welcome to the Fitbit Community, @benjamin_wright.

 

I am sorry to hear you're getting 404 error when trying to set up your new Ace 2. I am glad to assist you. I recommend doing the following:

 

  • Toggle Bluetooth and Wi-Fi off/on
  • Login via Wi-Fi connection, not celluar
  • Uninstall and reinstall the app
  • Restart your phone
  • Open the Fitbit app and try to set up the tracker again. You can confirm the steps to set up the Ace 2 at How do I set up Ace or Ace 2 for my child?

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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