Haven't received email to delete child's account

[Akaris]

I’m trying to remove a child from My Family.  

I’m using a Fitbit sense 2 in iOS.  Latest app and latest firmware.  

When I go into My Family and remove a child, and confirm, it says I’m being sent an email to confirm… but I never get the email.  It’s not in my spam either.  

i tried many times for the past 2 weeks, and I never get the email.

Moderator Edit: Clarified subject and updated label

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Dopovo]

I had a similar problem. In your Fitbit ap, press your profile icon on top left, go to Notifications and make sure to accept the Messafes options (if I remember correctly, in doubt activate all of them and eventually remove them).

[LizzyFitbit]

@Akaris It's good to see you here. @Odyssey13 and @Dopovo Thanks for your help!

@Akaris I've moved your post to the Ace & Family Accounts board so we can keep the forums organized. I'm sorry for this inconvenience and thanks for the details provided, as well as sharing the steps you've tried so far. In case you haven't done so, please give a try to the suggestions shared in this thread to see if they work for you.

[SunsetRunner]

I've had the same problem. Dopovo's reply fixes the issue.

[LizzyFitbit]

Hi there, @SunsetRunner.

Thanks for joining this thread. I'm glad the steps shared in this thread worked for you. In case you have some spare time, check out our Health & Wellness board where you can make new friends, start your own topics and find great stories from other members.