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Haven't received refund for Ace 3

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‎02-13-2023 09:29 - last edited on ‎02-14-2023 10:11 by Fitbit Moderator

‎02-13-2023 09:29 - last edited on ‎02-14-2023 10:11 by Fitbit Moderator

It was a year ago and I mailed it registered. When I sent it it showed u received the return but I never received the refund. It was brand new for a gift but the recipient did not want it so I mailed it back.
I’ve tried calls and it always just gos to busy and when I emailed it said to call an it was a no working number. I sent it back with in 30 days. I paid 74. And change. It was a child’s Fitbit

Moderator Edit: Clarified subject and updated label

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‎02-14-2023 10:15 - last edited on ‎01-24-2024 09:18 by Fitbit Moderator

In response to Odyssey13

‎02-14-2023 10:15 - last edited on ‎01-24-2024 09:18 by Fitbit Moderator

Hi there, @Freds44. @Odyssey13 Thanks for sharing your insights.

@Freds44 I've moved your post to the Ace & Family Accounts board so we can keep the forums organized. Thanks for letting us know about your returned package and your efforts while trying to get in touch with us. I understand how you're feeling and I'm sorry for this experience. Given this situation, I've requested a new case on your behalf so our Support team can provide you with more information. Keep an eye on your inbox, you'll receive an email from them soon.

View best answer in original post

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2 REPLIES 2

‎02-13-2023 18:52

‎02-13-2023 18:52

Hi @Freds44  the Ionic cost far more than $74 and was not a child's Fitbit. Which device are you wanting your refund for?

Stepping in the U.S.A. since September 2013. Android 14

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‎02-14-2023 10:15 - last edited on ‎01-24-2024 09:18 by Fitbit Moderator

In response to Odyssey13

‎02-14-2023 10:15 - last edited on ‎01-24-2024 09:18 by Fitbit Moderator

Hi there, @Freds44. @Odyssey13 Thanks for sharing your insights.

@Freds44 I've moved your post to the Ace & Family Accounts board so we can keep the forums organized. Thanks for letting us know about your returned package and your efforts while trying to get in touch with us. I understand how you're feeling and I'm sorry for this experience. Given this situation, I've requested a new case on your behalf so our Support team can provide you with more information. Keep an eye on your inbox, you'll receive an email from them soon.

Best Answer