help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How can a new owner use the Ace?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2019 04:03 - last edited on ‎02-26-2019 06:44 by Fitbit Moderator

‎02-24-2019 04:03 - last edited on ‎02-26-2019 06:44 by Fitbit Moderator

We have sold on my son's fitbit ace. How do we ensure the device is deleted from our accounts and the new owner can put in their own details/specs? And if they need a code and we can't remember it, is there a way around this?

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎02-24-2019 04:08

‎02-24-2019 04:08

The code won't be needed and the process shouldn't be a problem. The steps to take - for you and the new owner - are covered in this blog post:

 

https://blog.fitbit.com/used-fitbit/

Best Answer

‎02-25-2019 01:05

In response to SteveH

‎02-25-2019 01:05

Thanks so much!

Best Answer

‎02-26-2019 06:43

In response to LauraFW

‎02-26-2019 06:43

@LauraFW It's great to see you here! I'm so glad to hear that the information that shared my friend @SteveH was helpful to you. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes