01-03-2022
08:14
- last edited on
01-13-2022
14:20
by
EdsonFitbit
01-03-2022
08:14
- last edited on
01-13-2022
14:20
by
EdsonFitbit
Because I checked the settings and stuff
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
01-19-2022 14:57 - edited 01-20-2022 13:09
01-19-2022 14:57 - edited 01-20-2022 13:09
Thanks for your responses, @SunsetRunner @AutumnOlaf.
This feedback was sent to the proper team. Hope to have it fixed soon. In the meantime please refer to the User Manual and help articles for Ace 3 information.
Please be aware that you can manually log activities on your Fitbit child account. For instructions, please visit this article and open the menu "How do I manually log exercises in the Fitbit app?".
Have a nice day.
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01-03-2022 13:37
01-03-2022 13:37
Welcome to the Fitbit Community, @Bobby2pointo.
Thank you for your question.
The Fitbit Ace 3 tracks sleep, all-day steps and Active Minutes. There is no option to track activities with this device.
Have a nice day.
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01-13-2022 13:18
01-13-2022 13:18
How comes on the app it shows something different. It shows a notifications setting. An exercise setting with various exercises.
What kid watch is that then?
01-13-2022 13:24
01-13-2022 13:24
I have the same problem/question; in the user manual it shows the Ace 3 with a screen/tile showing ‘exercise’,’run’ & ‘relax’…I can’t find it anywhere on the watch?
01-13-2022 14:32
01-13-2022 14:32
Welcome to the Fitbit Community, @CookieDD @AutumnOlaf.
I just checked the User Manual and I didn't find that information.
Could you please share an image of what is showing on your end?
I'll be waiting for your response.
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Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
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01-13-2022 18:35
01-13-2022 18:35
Did you get my reply with photos attached?
01-14-2022 11:24
01-14-2022 11:24
01-15-2022 02:29
01-15-2022 02:29
@EdsonFitbit here you have a screenshot from the in-app user manual. I confirm what my colleagues (as in Fitbit users) are saying.
01-15-2022
02:31
- last edited on
01-17-2022
16:30
by
EdsonFitbit
01-15-2022
02:31
- last edited on
01-17-2022
16:30
by
EdsonFitbit
Thank you for uploading that image. I did send that exact screenshot over and haven’t heard back…
We are awaiting your response
Moderator edit: format
01-17-2022 16:38
01-17-2022 16:38
Thanks for the information provided and for the pictures attached, @AutumnOlaf @CookieDD @SunsetRunner.
I just forwarded this information to my team to take in consideration. If there is any update, it should be communicated as soon as possible.
Have a nice day.
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01-18-2022 12:39
01-18-2022 12:39
Hello everybody,
Could you please tell me if there are instructions that describe exercise, run and relax, or is it just the image?
I'll be waiting for your response.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
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01-18-2022 12:47
01-18-2022 12:47
@EdsonFitbit it's not a fixed image but an animated one showing exercise (run and swim) and also relax app.
As they say an image worths more than hundreds of words
01-19-2022 12:03
01-19-2022 12:03
Yes this is what I was referring to as well, I.e. the moving images in the in-app manual. It implies the exercise functions are similar to the adult version (I’m aware there is no GPS tracking).
Thanks!
01-19-2022 14:57 - edited 01-20-2022 13:09
01-19-2022 14:57 - edited 01-20-2022 13:09
Thanks for your responses, @SunsetRunner @AutumnOlaf.
This feedback was sent to the proper team. Hope to have it fixed soon. In the meantime please refer to the User Manual and help articles for Ace 3 information.
Please be aware that you can manually log activities on your Fitbit child account. For instructions, please visit this article and open the menu "How do I manually log exercises in the Fitbit app?".
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
01-19-2022 15:32
01-19-2022 15:32
Thanks a lot @EdsonFitbit for following up the matter.
Just to clarify: when you say "to have it fixed soon" do you mean to implement the missing functions in the tracker or just change the in-app manual? I'm afraid you will answer "the second" .
01-19-2022 16:31
01-19-2022 16:31
If you refer to the pictures @SunsetRunner uploaded, you can see what it says.
01-20-2022 11:23 - edited 01-20-2022 12:59
01-20-2022 11:23 - edited 01-20-2022 12:59
Thanks for your question, @SunsetRunner.
The Fitbit Ace 3 was not designed to track activities, therefore the in-app manual needs to be changed.
Thank you for your comment, @CookieDD.
See you around.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
08-09-2022 10:57
08-09-2022 10:57
Hi EdsonFitbit,
I am wondering if there is any update to this issue? I bought an Ace 3 in July thinking that it tracks activities based on the product description and the instruction manual but then discovered that it doesn't. After some research, I saw this post from January so I'm wondering what's the status on this now? Is this going to be fixed or should I get another tracker that does automatic tracking of activities?
Thanks!
08-16-2022 03:29
08-16-2022 03:29
Indeed, it doesn't and will probably never do it. Another Fitbit 'specificity'. Suggest you do like many, buy a product from a brand that actually does what it says, and does not lie on manuals. The disappoinments with Fitbit never ends...
08-16-2022 21:49
08-16-2022 21:49
Thanks for confirming. The worst part of this experience is that I felt like an idiot trying to figure it out when the product doesn’t even have that function. What a dumb way to treat your customers Fitbit! Think we’ll ever buy another one of your products? C’iao!