12-26-2018
12:29
- last edited on
12-27-2018
05:36
by
JuanJoFitbit
12-26-2018
12:29
- last edited on
12-27-2018
05:36
by
JuanJoFitbit
Have a difficult time changing from kilometers to steps.
Moderator edit: updated subject for clarity
Best Answer12-26-2018 13:25
12-26-2018 13:25
Need more info please
12-26-2018 13:35
12-26-2018 13:35
The ace reads 1.8 k and shows 2 feet for steps
12-27-2018 05:35 - edited 12-27-2018 05:36
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-27-2018 05:35 - edited 12-27-2018 05:36
@Rspiers Welcome to our Fitbit Community! I'm sorry about the hard time you've experienced with your Fitbit Ace display. In order to avoid any misunderstanding on my end and provide a solution, I would like to know if you are having difficulties when trying to change your Ace's clock face.
On an aside note, I also assume what you meant. Actually, the "K" that appears next to the amount of steps, means that you've walked 1800 steps. In other words, the "K" stands for a thousand, not kilometers.
Thanks a lot for your help my friend @SunsetRunner!
Looking forward to your response! ![]()
12-27-2018 05:39
12-27-2018 05:39
Thanks , driving myself bananas trying to figure how to change it . Appreciate the help
Best Answer12-29-2018 05:07
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-29-2018 05:07
@Rspiers You are very welcome! I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Don't hesitate to get back if you need further assistance! ![]()
Best Answer08-26-2020 05:14
08-26-2020 05:14
That doesn’t make sense as kms is selected as the units. There is only kms or miles to select on the app. However it shows steps under “today” but on the device it says k. Think about it why wouldn’t “k” equal “steps”. My stride length appears to have been set to 69cm (not by me). This is grayed out - I can’t change it. A meter equals 100cm. The numbers don’t add up for the “k”
to equal my step count.
Annoying device not just for this but I almost always have to tap to bring up display and can’t see it when wearing polarized sunglasses.
Best Answer08-26-2020 07:52
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
08-26-2020 07:52
@Sparksie "k" is just a shorthand for thousand and nothing to do with distance. So if you took 5,000 steps, it would say "5K". Essentially it is a space saver for a small screen.