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How do I log into my child's account?-Ace 2

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‎04-25-2022 01:42 - last edited on ‎04-25-2022 14:44 by Fitbit Moderator

‎04-25-2022 01:42 - last edited on ‎04-25-2022 14:44 by Fitbit Moderator

Hi,

Does anyone know how I log into my child's account. I have an old fitbit account and am linked to her as a friend but I can't remember how I can log into her account (I don't recall setting one up, she doesn't have an app) and as her fitbit ran out of battery the time now needs to be reset. Much appreciate any help with this. 

 

Moderator edit: updated subject for clarity

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‎04-25-2022 14:43

‎04-25-2022 14:43

Thank you for visiting the Fitbit Community, @Mead123.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for trying to get them resolved before contacting us.

 

To log into your child's account, please follow the next steps:

 

  1. Log in to your Fitbit account.
  2. On the Today tab EdsonFitbit_1-1650922543759.png
     
    , tap your profile picture.
  3. Tap My Family.
  4. Under your child’s name, tap Switch to Kid View.

 

If you don't have a Family account, please visit this article, open the menu "How do I set up Ace for my child?" and follow the instructions.

 

For instructions on how to fix the time on a Fitbit device, please visit this site.

 

Hope this helps.

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