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How do I sync my child's Ace?

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‎12-18-2018 13:43 - last edited on ‎12-19-2018 05:50 by Fitbit Moderator

‎12-18-2018 13:43 - last edited on ‎12-19-2018 05:50 by Fitbit Moderator

My daughter Ace completely ran out of battery- we charged but the time is wrong. We want to sync it but we can we don’t remember the email and password- would it be mine? Or hers? 

Can u reset and start again?

Thanks

 

 

Moderator edit: updated subject for clarity

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‎12-19-2018 05:49

‎12-19-2018 05:49

@SPMurph Welcome to our Fitbit Community! Regarding your inquiry, it's your email address and password that need to be entered. Please check out this help article, which explains how to sync your daughter's Ace.

 

Let me know if this helps you to fix the issue! Smiley Happy

JuanJo | Community Moderator

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