How long it takes to update a child account to a Fitbit standard account?

[DJAxeT]

I've now raised this twice to Fitbit directly and read 

How do I manage my Fitbit family account?

Which is clear we should see a "upgrade" option on the kid view - we are now 3 days since we meet the criteria for right age in the UK (Fitbit support have confirmed DOB is correct and we do)

They have logged this but seem very unresponsive - the best they can suggest is resetting the application (We have force stopped, delete cache and app data, reinstalled - tried from a different device)

Anyone else got any ideas - how long can it take as it means a Birthday present is currently unusable as you can't add a Charge 4 to a kids account ... 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know about the steps you have followed to upgrade your child account to a standard account @DJAxeT. 

Please keep in touch with our support team to get assistance with your inquiry. 

Keep on visiting the forums. 

[DJAxeT]

So day 4 and we are still pending a working solution.  Latest suggestion was to provide device details and reset the device (done) and check country was set correctly (which it is) but  still no upgrade option.

We have also tired from the windows based fitbit app - and android app on two different phones ... running out of devices to attempt this on ... but assuming the software supports this feature - not sure the software is the problem - it the flag on the kids account to enable the upgrade option ... 

Very disappointing -

Apart from creating a new account and losing that historical information from the Ace .. will wait for updates but it is taking too long to get a solution ..

[AndreaFitbit]

Thanks for getting back to us and for letting us know the steps you have tried @DJAxeT. 

I understand how hard this could be and noticed that you´re still in touch with our Support Team. Please keep following their instructions and you'll be able to update the account. 

Keep on visiting the forums. 

[DJAxeT]

So just to conclude this thread

I have no idea what was done but 9 days after it should have happened it worked.

Along with the details on the Web site the parent app and email are sent to advise.

I think the most irritating thing was that on the child screen it said Happy Birthday ... to which it was pointed out that's a bit late. 

Really think fitbit should be able to resolve a lot quicker. 

[AndreaFitbit]

Thanks for getting back to us and for your feedback @DJAxeT. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for being part of our community.