How to change a child's birth date in the family account?

[RichThomps1]

I’ve entered my child’s birth date wrong by 2 days how can I change this as when I click on personal for him it won’t let me alter it

Moderator edit: subject updated for clarity 

[Odyssey13]

Hi @RichThomps1

Get with customer support about this - click for contact options

Let us know how things go for you.

[DavideFitbit]

Hi @RichThomps1, welcome to the Community forums, and thanks for your inquiry about how to change the birth date of a child, other users may have the same question. 

The date of birth is actually locked after a child account is created, so currently this information can't be changed. As an alternative, you could create another child account with the correct date, and you would also need to make sure to remove the Ace from the current child account and then setup to the new account with the correct DOB.  

I hope this helps. 

[SunsetRunner]

It would appear there is a glitch on the set up?? As I have set an account up for my daughter and her birthday date is now out by 2 days.  I note you say about loading her device again but will we not loose all the info?

thanks

[DavideFitbit]

Hi @SunsetRunner, thanks for this information, and welcome to the Community forums. 

For the moment I haven't seen other reports yet about the date of birth being incorrect after setup.

The information would be lost with the steps I mentioned, because you would be creating a new child account and starting from scratch, but the birthday shouldn't be changing once you've completed setup, so it's not something that you have to keep doing constantly.

Have you recently completed the setup process? Could you please try with the steps I mentioned and check if the date of birth stays accurate over the next few days?  

[Kimak29]

I have the same problem.  If I set up new account and delete the current one, my daughter will lose all her sleep/ exercise,  etc logs. All data -lost. I thought I could maybe go into the parent account to edit her personal info.. I can change her name , sex, etc - all but the birthdate. Her birthdate is off by 1 day. It was entered correctly.  But fitbit changed it I guess after we entered the info in. I'm guessing it rolled back,  unnoticed.  Not happy I have to delete current account to fix this.  Otherwise its great. Super easy to set up in 5 min or less. 

[SunsetRunner]

I haven’t bothered changing the date just to save the data. It doesn’t make sense that you can change everything else but that??

Sent from my iPhone

[DavideFitbit]

Welcome to the forums @Kimak29, and thank you for the update @SunsetRunner. 

Thank you for sharing your feedback about this option to change the date of birth in the child account. 

At the moment we haven't received any updates to know if this will be possible with a future update, however, I would also recommend that you post this idea in the Feature Suggestion board of the Community, this is always helpful to attract more attention from the team of developers. 

I hope this helps. 

[Beetroot888]

Hi,

i also think there’s a glitch in the setup as I know my daughter’s date of birth and it’s only now that I noticed it’s 3 days out, after nearly a month of use ? I tried to correct hence coming across this forum of how to correct it

thanks

[DavideFitbit]

Thank you for sharing this information @Beetroot888, and welcome to the Community forums. 

At the moment there's no way to change the date of birth, as mentioned here earlier, this is locked after a child account is created, so the only alternative at the moment would be to create another child account with the correct date. 

I haven't seen other reports about the glitch you mentioned during set up, but will definitely keep an eye for other users who may be experiencing something similar, thank you again for sharing this. 

Let us know if you have any questions. 

[Parent311]

This is definitely a glitch in the setup. I have three kids, and I know their birthdays. All got Fitbit Ace blacelets at the same time last Xmas, and now all three birthdays are off by 1 day - showing the date 1 day before the actual birthday on all three profiles.

[Smiley1MD]

I was wondering if it was a glitch too. I entered my son's birthday correctly but when I went to kid's view on his tablet, I noticed it was the day before his birthday showing.

So there's no other way to edit the birthday? This is odd.

I just tested this out. I created another username with my son's correct birthday and took a screenshot of the entered info (for my records). Then when I went to the profile, it was the day before his birthday again! Fitbit, can you look into this issue?

Moderator edit: merged reply

[SunsetRunner]

Not that I want anyone to be suffering the same issue but it’s good to know it’s not just me, and hopefully Fitbit will do something about it.

Thanks

Sent from my iPhone

[DavideFitbit]

Hello @Parent311, @Smiley1MD and @SunsetRunner, sorry for the late reply, and thank you for pointing this out. I've proceeded to sent this information to the appropriate department so they can look into it (birthday being off by 1 day, even when set up correctly). I'll let you know of any updates about this as soon as they're available. Thank you again for sharing all the details. 

Let me know if you have further questions.  

[KateFitbit]

@Parent311, @Smiley1MD and @Girlpower32 - our team is currently looking into this issue. I"ve sent you a PM seeking further information. If possible, can you please respond. Thank you! 

[Phoenix76]

I seem to have a similar issue, I was sure I set up my daughters birthday correctly, but it is one day out (2nd instead of 1st), but my sons worked fine (same day I set them up)

[LiliyaFitbit]

A warm welcome to the Community @Phoenix76! I apologize for the late response. 

I appreciate your participation in the Forums and for sharing your experience with your daughter's birthday showing incorrectly. I appreciate your efforts trying to resolve this and would like to advise that our team is investigating this at the moment. 

I'll be around if you need further assistance. Keep on visiting the forums!

[Ags707]

I have exactly the same problem. I entered the birthdays for my two boys and both are out by one day. One was set up as 31.01.2010 and is showing 01.02.2010 and the other was set up as 09.04.2012 and is showing 10.04.2012

[DavideFitbit]

Hello, welcome to the forums @Ags707, it's good to see you around for the first time. 

I'm sorry to see that you've been having this same problem with the date of birth being changed after you set it up in the account. Unfortunately we haven't received any other updates about this for the moment, however, all the reports shared from users are helpful to continue investigating this; thank you for taking the time to share this information here. 

Let me know if you have further questions. 

[wipeman]

I have the same problem with my daughter's device - off by one day. Can you please keep me informed on any fix to this?