How to change a child's birth date in the family account?

[RichThomps1]

I’ve entered my child’s birth date wrong by 2 days how can I change this as when I click on personal for him it won’t let me alter it

Moderator edit: subject updated for clarity 

[Louiebamboo]

Same happening here, although in our case it’s changed my son’s month from 02 to 01. So annoying. 

[LucyCat92]

Hi.  I have the same issue.  My daughter's date of birth is out by one day.  I'm in the southern hemisphere - is there any chance that fitbit altered it as we are in a different time zone???

[K2Bud]

Yup, same thing for me. I entered my son's bday correctly, and it's one day off. Unfortunately, the slow response to fixing annoying, but not critical bugs is classic fitbit. Very disappointing considering the cost and wasted time troubleshooting 

[spuck20]

Problem continues.  At least I know it's a glitch now.  Had an angry 10 year old saying I don't know her birthday.   Input Dec 5, it now says Dec 4.  

[KateFitbit]

@spuck20 yes, afraid this is known. I don't have a timeline for a fix currently, unfortunately. 

[Ccr-1]

Glad its a known issue. Just bought the Ace 2 for my daughter and it messed up her birthday. Come on fitbit you should have had this resolved by now. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ccr-1. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your daughter's birthday. I understand your concern and would like to advise that this issue is still not resolved, but high priority. I appreciate your patience and understanding.

I'll be around if you have any questions. 

[ChangeDob]

I had a moment when I thought maybe this is time zone related? (I am in Australia) but I don't think so as Aust time is ahead of US time. ie I input my son's birthday as Nov 3 but the fitbit has altered it to Nov 4. It doesn't impact his day to day use but still annoying nonetheless.

[K2Bud]

This has been a problem for a couple years. Is it really a priority? Fitbit is remiss to not inform potential new customers of known issues.

[noxon]

Still a problem!! Hello??? How can we change our kids birthdays??

[RoCkShOw]

My 10 year old got the Ace2 for Christmas and the same thing occurred. His birthday is off by 1 day and he thinks I don't know his birthday now.  How has this not been fixed. It's been 18 months since this was reported. Come on Fitbit.

[Teebeeski]

The same thing happened to me. I tried deleting my son's account and then adding a new one and the same thing happened. Is there a timeline for fixing this? It appears to have been an issue for over 2 years now! 

[K2Bud]

I began asking about this about 2 years ago. A lot of people have brought it up. Apparently its a known issue but as far as I can tell, no timeline has been given for a fix. Pretty poor customer service, especially given the huge competition for our dollars. I'm not impressed.

It's Jan 2021. How can this be called a "high priority?"

Moderator edit: merged reply

[Teebeeski]

As someone who works in IT, this is not a big ask either. All I want is for my kids bday to be accurate,  or at least have a way to update it to the correct date similar to how you can update Gender, etc. for kids. 

[Ccr-1]

I gave up on all things fitbit. I am stuck with my daughters Ace 2 but she is due for a new watches as she has grown. The family has moved on..see ya fitbit word with all your easy fixes that don't get fixed

[spuck20]

How hasn't this been fixed? Because Fitbit doesn't care.

However, with the recent completion of the sale to Google, our children's
birthdays will already be known, along with their shoe sizes.

[tlittle13]

How is this a "top priority" when 2 years after it was originally reported, it is still not fixed? I just bought my daughter an ace and it switched her birthday by a month! I know my child's birthday.... C'mon Fitbit.  Be better. 

[Hwscott]

My son’s Fitbit, bought in Dec. 2021 changed his birthdate. It’s set as two days earlier than what was entered. When I googled how to fix it I came across this thread and I am shocked that this issue has been going on for YEARS without being addressed. So frustrating.

[cmrich]

When will this be fixed? It seems as though you have just turned off the view of the DOB for kids now instead of fixing the issue. I know I entered his DOB and height when I created his account, and now it just shows as "nothing to show" and there is no "edit" button. 😡

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

I'm sorry to hear about the difficulties you experienced with the Fitbit app. Thank you for the time you spent trying to find a solution.

Our team is aware of this issue with the date of birth being off by 1 day on Child accounts, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

For those users who want to be able to edit their kids birthday, you are welcome to vote this idea and if there is any change, it should be communicated as soon as possible.

@cmrich our team is currently releasing a new version of the Fitbit app (3.54 for iOS and Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?". If you still don't have access to the latest version, please check for updates over the next days.

Have a nice day.