How to change to 12 hour clock

[Ciaradoyle2468]

Hey my son got Fitbit for Xmas it’s on 24 hour format I changed clocks on the website only my watch changed and not his? How can I change his to 12 hour click and mine to stay at 24 hour clock

Moderator edit: updated subject for clarity

[EdsonFitbit]

@Ciaradoyle2468 Welcome to the Fitbit Community.

I'm sorry to hear that your son's Fitbit Ace didn't change to the 12-hour format. Since his Tracker is set to your Fitbit account, there is no option to have the two devices on different hour formats. If you are having difficulties changing the two Trackers to 12-hour format, I would recommend performing a restart to the Fitbit Ace by following these steps. If this doesn't work please remove it from the account and set it up once again.

Hope this helps. Let me know how it goes.

[Ciaradoyle2468]

Hi I have done this my fit bit changed to 12 hour but his ace did not?

[EdsonFitbit]

@Ciaradoyle2468 Thanks for your response.

I would appreciate if you go to this link, select Clock Display Time and attach a screen shot.

I'll be waiting for your response.

[Ciaradoyle2468]

It dosnt change the time on fit bit ace just my fit bit

[EdsonFitbit]

Hi @Ciaradoyle2468, thanks for the update.

Before getting in touch with Customer Support to further investigate your case, could you please be so kind to follow the steps shared above and attach a screen shot of your account?

Let me know if you have any question.

[Vjgucho]

Hi Edson, I am having the same issue but in reverse. I set up my daughter’s Ace by creating a family account. Her device is on a 24-hour clock. I have tried syncing hers and mine to try to get hers to the 12-hour clock but syncing is not working. I would really hate to have to go through set up all over again? The clock display we chose won’t work either. Disappointing start so far. 😞

[EdsonFitbit]

@Vjgucho Thank you for visiting the Fitbit Community.

Please make sure that your cellphone is part of the list of supported devices. If you are experiencing difficulties to sync please follow our troubleshooting steps to resolve syncing issues.

If this doesn't help, please let me know which phone do you have and if you have been able to sync both Fitbit devices.

Keep on stepping.

[emmashepherd]

I wanted my son's Ace to be 24 hour clock but his is 12 hour and mines 24 so it is possible just not sure how. 

[Vjgucho]

Hi Edson, after multiple times syncing and turning my phone on/off it finally switched to a 12-hour clock. The display she picked with the time and flower still won’t work so we chose another display - other than that, it looks to be working. Thanks!

[EdsonFitbit]

@Vjgucho I'm glad to hear that you have resolved the issue. Thanks for the update.

@emmashepherd It's great to see you in the Community. I would appreciate if you confirm that you have followed the instructions provided in my first post above. If this doesn't help, we can contact Customer Supporto for further investigation.

I'll be waiting for your response.

[MichelleDoc]

Having the same issue with both child aces. My charge 3 is now set as 12 hour clock but both aces are still 24 hour. I Have tried a reset numerous times, have also deleted and reset their accounts. The only way I can get them on 12 hour clock is to set them up as a main device on the app. If i set up a child account they go back to 24 hour clock. How can I setup a child account and keep it on 12 hour clock??  Its extremely annoying 

[EdsonFitbit]

@MichelleDoc Welcome to the Fitbit Community.

Thanks for letting us know about this issue with the clock of your Fitbit Ace devices. Your time while dealing with this situation is appreciated.

Our team is currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit devices and Fitbit app up-to-date to ensure you receive the quickest resolution.

Sorry for any trouble this could have caused to you. 

Please let me know if there's anything I can do to assist you in the meantime.

[Gfarrell14]

Just bought an ace 2 and can’t get the clock to show in 12 hour format. This is very disappointing as it should be an option.

ive tried setting up kids profile and only get 24 hour clock.

when I set up as new device under my account it will change to 12 hour but all step counts etc sync with my charge 3.

This should be an easy fix and if not resolved I would bring the watch back and get a garmin 

[EdsonFitbit]

@Gfarrell14 Welcome to the Fitbit Community.

I'm sorry to hear that you are considering bringing your Fitbit device back. At the moment, there is no information about this topic, but once any update be available it will be communicated as soon as possible.

If you have any question, please let us know.

[Kcvmoore]

Have you had any joy with this, I have the same problem but I've just purchased 2  for my 2 kid's, the time is in 24hr which my kid's do not understand yet!! Complete waste of money if this cannot be fixed! 

[MichelleDoc]

Hi, I'm afraid not. Not a bit impressed with Fitbit 

[Kcvmoore]

It's not good enough Michelle, have you contacted them by email or phone? I am just in the middle of it now, kids just learning thr time so this has them all confused!! 

[EdsonFitbit]

Thanks for getting in touch @Kcvmoore @MichelleDoc.

Our team is currently working to resolve this issue. Sorry for any inconvenience this could cause to you.

Feel free to contact us at any time.

[Elicol]

Just bought fit bit ace for my daughter and have the same problem. The clock is in 24h format and my daughter does not understand it yet. I have tried restarting and all the rest. How can I fix this? I mean considering you had people complaining about the same issue since 2018 I will imagine there should be a solution already.