How to change to 12 hour clock

[Ciaradoyle2468]

Hey my son got Fitbit for Xmas it’s on 24 hour format I changed clocks on the website only my watch changed and not his? How can I change his to 12 hour click and mine to stay at 24 hour clock

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Elicol.

Thank you for your feedback. I would like to provide a solution to this problem but at the moment our team is still working to get it resolved. Your patience is highly appreciated.

If you have any question, please don't hesitate to contact us back.

[Feyt]

Still no update? Our DD can’t tell the time with 24hr clock. Is there an ETA on this fix?

[MichelleDoc]

Got an email saying they are working on it but no eta 🙄

[Jela75]

Any solution to this problem yet?

Just bought two ace 2 today and been trying to change the time format on them.

It's on 24 h on mine and 12 h on my kids. Really annoying. Wouldn't have bought them for the kids if I've known this.

[ArekJ]

Hi,

I just got 2 Ace 2s for my kids, created a family account and connected one to a Samsung Smartphone, the other to an iPad, so each of them can use a separate app. The one connected to an iPad set itself on a 24hour clock, the other on a 12 hour clock. Kids are confused and so am I, they both have the same settings and are connected to the same family account, why is it different? Why is it not simply configurable?

Please get it sorted, it ruins the otherwise great first impression.

Best,

Arek

[MichelleDoc]

The only reply iv gotten from Fitbit was months ago saying they are ooking into the issue. Both kids watches are on 24 hour clock. Its extremely frustrating that a company as establishesd as Fitbit can't get a simple  thing like this right.  

[LizzyFitbit]

Hi @MichelleDoc. I'm glad to see you here. @Jela75 and @ArekJ, welcome to the Forums. I'm sorry for my delayed response.

Thanks for taking the time to share your feedback about this situation. I'm sorry that you're having this experience with your kids' devices and appreciate your patience. I understand where are you coming from, and our team has received feedback about this issue. While I don't have a time frame when the fix will come, they'll work on this to bring a solution to all of you. I'll update this thread as soon as we have more information available.

See you around.

[Jela75]

Still no news how to fix this?!

[Kohr-Ahltsa]

On May 21 2019 EdsonFiibit said:

Our team is currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit devices and Fitbit app up-to-date to ensure you receive the quickest resolution.

Sorry for any trouble this could have caused to you.

This issue still exists on Jan 17 2020.

Users who are thinking about purchasing Fitbit Ace 2 should beware.

[SharJColeman]

I cant believe FitBit hasn't fixed this yet..

Going to return the two Fitbits I bought today as not fit for use.

This issue combined with the fact that you cant change to international date format makes this unusable for a 6 year old who this is targeted for.

[RachMayo]

Same issue here- purchased an ace 2 for my son yesterday- he is 7yrs and doesn’t have an understanding of the 24hr clock... very disappointing... update please