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How to check status of Fitbit order

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‎12-13-2018 10:04 - last edited on ‎12-13-2018 15:49 by Moderator Alum

‎12-13-2018 10:04 - last edited on ‎12-13-2018 15:49 by Moderator Alum

How can I check the status of my order?  I am not sure where to look for that information!

 

Moderator edit: title for clarity

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‎12-13-2018 15:49

‎12-13-2018 15:49

@tylat82 this article explains all about order status. 

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‎10-05-2020 08:08

In response to KateFitbit

‎10-05-2020 08:08

I wouldn't agree here, Kate.

 

In my case, I pre-ordered Sense and 2 additional bands. Order was placed on 28-Aug-2020. All items were marked as "Pre-order - Ships by 9/25/20".

In late September, my card was charged with Sense price, I received an e-mail about Sense being shipped, and I've successfully received it. That's the happy part of the story, yay! 😀

 

The sad part of the story (providing space for improvement in handling the eShop orders) is:

  • I haven't been informed what's going on with the 2 bands ordered
  • the link to check order status from order confirmation e-mail stopped working - displays the message "Sorry, that page is following a different trail."
  • there is no order history on Fitbit website (even when switching to the Store subpart of it)
  • I had to contact the Customer service (online chat) to find out if my bands would be delivered or if they got lost somewhere in the eShop processing clockwork

 

It would be helpful to improve the eShop with the order history page and ensure order status tracking was not relying solely on the links from order confirmation e-mails, which currently tend to expire after roughly a month.


Regards,

Tomas

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