How to stop notifications going to my daughter’s Ace 2 instead of my charge 4

[Demmy17]

Hi,

My Charge 4 used to receive notifications (texts, calls etc). But, since my daughter’s Ace2 has been in action on the Family account (set up using iPhone) I no longer receive any, but she does! Most irksome 🙂

How do I rectify this and not lose her data? I note that if set her up using an iPad Ace2 won’t receive notifications- wish I had read that before! However, she has been using a while and lots of data. If I forget her on the iphone to pair her using iPad will her data be lost? If so, is there another way for me to receive my notifications? Thanks in advance for any help.

[Laustin2010 · Accepted solution]

If you log into her kid view account & turn off ‘calls’ under where you ‘sync’ her Fitbit there’s a ‘notifications’ bit & you’ll probably find the ‘calls’ is switched to on - turn it off &!it should then stop her receiving your notifications. It’s locating your phone & sending your notifications to her. I just figured this out tonight with my sons ace 3 & he was receiving my iPhone text messages (shock!). 

[Demmy17]

Thank you so much Leah!! Done :white_heavy_check_mark:. Phew! So glad I reached out to the Fitbit community 👍🏾😁 

[Iqbalali]

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