How to switch between 2 child accounts on the app?

[Pj302]

Hi,

My 2 children share an iPhone and have a fitbit ace 3 each (so 2 fitbits and one phone). I have installed the fitbit app on their iPhone, created 2 Child accounts on the app and linked each account to a fitbit.

How do my kids switch between their respective profiles on the app to view their data? When does data sync between the fitbit and the iPhone app?

Thanks. 

Moderator edit: format and label. 

[Odyssey13 · Accepted solution]

Hi @Pj302  each child would need to log out of the account so the other could sign in their account and sync. Syncing generally happens every 20 minutes or as activity is detected. You can also manually sync, but once they log in, the sync should be automatic. They would just need to take turns logging in, syncing and checking their stats. Sounds like an active household!

[Pj302]

Thank you for your post.

[AndreaFitbit]

Welcome to the Fitbit Community @Pj302 and thanks for your help and advise @Odyssey13. Thank you for sharing your child accounts inquiry.

Besides the information that @Odyssey13 shared with you, you can also check How do I manage my Fitbit family account?

Keep on visiting the forums. 

[Pj302]

How do the kids log out of their account. I don't see a logout option in the kids session.

Thanks 

[LiliyaFitbit]

Thank you for your reply, @Pj302.

I understand your concern and would like to advise that you need to switch back to parent view in order to log out of the child's account. After that you can switch to another child's account and sync the second tracker. For more information about syncing trackers, see How do I sync an Ace tracker with my phone or tablet? 

Hope this helps. 

[Pj302]

This is just ridiculous. I will now have to share the parent account
password with my children because clearly FitBit has no clue how to design
software features.

Why does a child need a parent password to toggle between sibling accounts?
Does not make any sense - just bad design and poor decision making by
FitBit.

[LiliyaFitbit]

Thank you for your reply, @Pj302.

I am sorry to hear about the frustration this situation has caused. Thank you for sharing your feedback as it helps us to keep improving. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. That way other users can comment and vote on the idea to show their support, and our team can take it into consideration. You can read the FAQ to better understand how that board works.

See you around.