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I can no longer see family account

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‎01-20-2020 17:50

‎01-20-2020 17:50

I had my daughter’s Ace 2 set up in my family account and could see it. Now it’s no longer there and I don’t see my family account. If I click on create a family account it says a family account already exists.  Please advise.  

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‎01-22-2020 12:42

‎01-22-2020 12:42

Welcome to the Fitbit Community, @Kristen26. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that you're no longer see your family account. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. You can find more information about the Fitbit family account in this help article: How do I manage my Fitbit family account?

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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