I can't sign up to the Fitbit app

[dreamstar]

FIT BIT ACE - Brand New - And won't let me sign up to the Fit Bit app

Keeps saying my email/password need to be checked - but they are 100% correct

I have tried numerous times

 - restarting the primary device which is an iPad - with latest software

 - uninstalling and reinstalling the fit bit app

 - blue tooth on/off

 - date and time set automatically on/off etc

I'am at my Witts end, this is so frustrating and should be straight forward.

It was an xmas present for my daughter and still weeks after xmas its still not set up for her.

Please help!

Thanks in advance!

 Moderator edit: format

[JuanJoFitbit]

@dreamstar Welcome to our Fitbit Community! I'm sorry to hear about the difficulties you've experienced when trying to sign up to the Fitbit app. Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts! 

[DramaQueenDiva]

Have you tried looking for a verification email?  If it's not in your inbox, you may want to check your spam folder as well.

[dreamstar]

Hello thanks for the reply - yes I have tried that too.

sorry I was wrong, it looks like I'am not getting the activation email?

I have checked spam and junk also

sorry I was wrong, it looks like I'am not getting the activation email?

I have checked spam and junk also

I've also tried using different emails

This is a nighmare, AH!

Hello

I found out what the issue was.

When It asked for the DOB - I put in my own and it worked. Instead of putting in my daughters DOB

It's pretty stupid design for a fit bit ace - A kids version - not to work with the kids DOB.

Anyway its working now, so thanks 

at last

Moderator edit: merged

[JuanJoFitbit]

@dreamstar Thank you for getting back! I'm so glad to hear that the issue has been resolved. Thank you for posting the update here.

I appreciate your feedback since this helps us to keep improving.

In addition, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!