I finally have the invite for Google and I still can’t convert

[Camilajw]

I’ve been trying for three days to set up an ace. I finally got the invite to convert my account to a Google account but when I get to the page with the three steps and do the first one, it doesn’t give me an option to do anything else. If I were to click on Camila in this picture, it does absolutely nothing. 

 

Moderator edit: format. 

[LZeeW]

@Camilajw   I haven't received my prompt yet, so I haven't done this for real.  At the risk of sounding really silly, is this happening when you tap on the green Continue as Camila?  If so, please try the following.  Double check that you have the current app version by checking the App Store.  App versions seem to come out frequently.  You might need to delete your current version to make sure you get the newest.

There is additional help in the Help article: What should I know about moving Fitbit to my Google Account?  There is a video in the Help article.  Also, you must have a Google Account, not a Google Workspace account.

[Camilajw]

When I would hit continuous Camelot, nothing would happen, and the second step would never be clickable. However, around 1 AM on Monday morning it finally worked and everything is set up and good to go.