Impossible to set my son's Fitbit Ace 3

[ChiTaglia]

I followed all the steps and created a Google account for my son. I successfully linked my child’s Google account to mine via Family Link.

Then I try to enter in the Fitbit app with my son’s account but appeared and this message : You cannot use Fitbit with this Google Account. This may depend on whether you’re using a Google Workspace account or whether your account is supervised. Learn more about using Fitbit with a Google Account

On the other hand it is impossible to configure an Ace 3 with my personal account so, in fact, the tracker is unusable. 

Can you explain me how I can do thist?

[Deneez]

I’m having the same trouble. Totally impossible.

I’m trying to set up a fitbit ace 3 using an iphone with ios 16.7.7 and have created a google family group as advised online. However, the fitbit app won’t link to that account & the ace 3 cannot work without being set up in the app. (The young person would be happy to use the device autonomously - without the app - but on the display of the ace 3 there is a message advising to ‘download the fitbit mobile app’…

This is hell! Does anyone know how I can get this thing to work, please?

(I don’t think I can return the 2 I bought because they were Christmas presents for my grandchildren & it’s been too long since they were purchased. Also, we tossed most of the packaging thinking fitbit is a reliable brand. But this doesn’t seem true any longer.

[Spatel16]

I am having a nightmare connecting my child Ace 3 to my phone app account - it never works and we have never found this easy since buying the watch two years ago!!! So useless you can’t even adjust the time/date from the watch itself - the whole thing is so not user friendly. I have tried everything from turning Bluetooth on/off, restarting watch/phone etc etc this has never worked for us - what a waste of money!

[Deneez]

Yes, I totally agree. I’ve had to stick the 2 I bought into a drawer, ready for the next electronic rubbish collection. Then I had to buy different belated Christmas gifts for the grandkids. I could spit & stamp - it’s so annoying. Stuff fitbit. I’m never buying another of their products! (And I’ve had about 6 over the years…)

[Nat222]

Try unlinking your Google account by the Google permissions page and see if that works. It may be fixed in the future, but for now try unlinking the Google account.