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Incorrect association of the Ace 2 on Fitbit account

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‎05-21-2020 12:40 - last edited on ‎05-24-2020 13:10 by

‎05-21-2020 12:40 - last edited on ‎05-24-2020 13:10 by

Hi all, I purchased an Ace 2 for my 8 year old daughter. I don't have a fitbit. Due to her age I was unable to create an account for her, so I had to set it up in my name. The problem is that now the system thinks that I am wearing the device (age/weight/stride length etc). What do I do so that the single device and all of its data is associated with my daughter and not for me?

Any help appreciated. 

 

 

Moderator edit: subject for clarity

 

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‎05-24-2020 13:07

‎05-24-2020 13:07

Welcome to the Fitbit Community, @Isar. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with creating an account for your daughter and setting up the Ace 2 tracker. Thanks for trying to resolve this and I am here to help. I recommend confirming the steps to set up the Ace 2 tracker in this help article: How do I set up Ace or Ace 2 for my child?

 

For more information about the Ace 2, see here.

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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