Inspire 3 for kids

[JeanetteCard]

My daughter wanted an Inspire 3 but when I try to set it up on her phone, it only gives me Ace options (I assume due to her age). How do I get her Inspire 3 to link to her phone? I have my own Inspire 3 so I can't put it on my phone. Thanks.

[alexthecat]

@JeanetteCard If your daughter is under 13 years of age in the US, it is not possible to set up the Inspire 3 for her. (That age varies in other countries.) For reasons related to internet privacy laws, only devices in the Ace product line are available for younger children. 

[AndreaFitbit]

Welcome to the Fitbit Community, @JeanetteCard. Thank you for sharing your Inspire 3 query. I'll be glad to assist.

As @alexthecat mentioned, Inspire 3 is not meant to be used by children under 13 years old in the  U.S. If your daughter is under 13, I'd recommend an Ace tracker that are specially designed for kids.

Have a nice day. 

[JeanetteCard]

I'm not in the US, I'm in Canada. Perhaps put on the other watches that they are for 13+ if that is a restriction. Games, booze, cigarettes, etc all have labeling to warn consumers of the legal restrictions. It was very frustrating having to return the purchased watch and get her the appropriate one. Even the store staff didn't know of the rule and I was lucky that I could return it as it was already opened. But certainly could have saved everyone the headache if it had been appropriately labeled.

[AndreaFitbit]

Thanks for getting back to us and for your feedback @JeanetteCard.

Thanks for your suggestion. We're constantly striving to improve Google and Fitbit products and services, and we appreciate all of the input we receive from our customers. The best place to make your voice heard is the Product Feedback board.

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