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Installed updated on ace 3 now it doesn’t turn on

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‎11-04-2023 16:50

‎11-04-2023 16:50

My son’s ace 3 wasn’t changing screens. Checked and there was an update for it . I installed the updated and now it doesn’t work at all. 

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‎11-10-2023 07:59

‎11-10-2023 07:59

Welcome to the Fitbit community @Momoftwins4.

Thank you for sharing the inquiry regarding Ace 3. 

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and keep an eye on your inbox.

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