Is my Family Account disrupting my Versa 2's notifications?

[Keekers09]

I feel like this is reaching, but I just can't figure out what the issue is.  I have 2 kids, each with an Ace 2.  Neither has their own phone, so both Ace 2s and my Versa 2 all have to sync through my phone (Samsung Galaxy 20+, updated to latest firmware as of today).

I set the Aces up around August 1st, including updating them.  At that time, I also discovered my Versa 2 needed an update.  I could not get my Versa 2 to update over wifi once I had linked the Aces to my phone.  Eventually had to do it over mobile data.  My phone then also updated on August 3rd.

Since that time, I can't get most notifications on my Versa 2.  Occasionally, I will get a random email popping up, though I can't figure out what settings decide which emails are important enough to get sent to my Versa 2 and which aren't.

I have followed every troubleshooting FAQ I can find.  I've rebooted the app, the phone, the watch.  I've turned all notifications off and then on again.  I've made sure I'm only trying to use it when my phone is not scheduled to activate Do Not Disturb.  I've made sure the app can run in the background and isn't battery optimized.  I've made sure that I don't have a power-saving mode on.  None of the Fitbits stay connected to Bluetooth.  Or more specifically, they don't stay in my phone's "connected" list and they don't always show in the section for paired but inactive connections.

I am hesitant to reinstall the app because I don't know if this will make me have to recreate the Family Account.  Will it lose the data collected on my children?  Being able to have important text messages and phone calls show up on my wrist is biggest reason why I chose the Versa 2 and I rely on that functionality as I often can't have my phone even on vibrate due to how loud the vibrate is.  

So, basically, did syncing 3 Fitbits to my device break my functionality?  Is this due to the update I got on August 1st or 2nd, 2021?  What are parents of young kids who currently have no need for phones to do?

[LiliyaFitbit]

It’s good to see you in the community, @Keekers09.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and thank you for sharing your concern. I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Having a Fitbit Family account and syncing 3 devices to your phone shouldn't affect receiving notifications on your watch and if you've already followed the complete troubleshooting tips in this help article, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

For more information about syncing Fitbit kids devices, see How do I sync an Ace tracker with my phone or tablet?

See you around.

[Keekers09]

I have chatted with them and gotten no resolution.  They blame my phone.  I have tried digging through all the settings in my phone and everything that should be on is turned on.

I do have the latest update, which is when the notification havoc started.  Of course, the same day I updated, I created the Family account.  And, a few hours after that, my phone updated.  It was an update-heavy day lol

I can't get phone calls or texts to pop up.  I randomly get an email notification but it isn't consistent.  It's also not clear what triggers it.  Sometimes an email from my husband (important) comes through, other times an unimportant email from a mailing list alerts.  

I apologize for the late reply.  I didn't get an email for your reply.  

[LiliyaFitbit]

Thank you for your reply, @Keekers09.

I appreciate your efforts and the additional details. I understand how you are feeling about this situation. Since you've been working with our Support team regarding this issue and have tried already to troubleshoot it, I recommend contacting them back as they have already all the details and special tools to continue assisting you. I am sure they will do their best to help you. 

See you around.