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Is there any way to "undelete" an Ace 2 account

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‎09-24-2022 17:17 - last edited on ‎09-25-2022 07:55 by Moderator Alum

‎09-24-2022 17:17 - last edited on ‎09-25-2022 07:55 by Moderator Alum

Is there any way to get an account ace 2 kid “undelete” For my kid.

 

Moderator Edit: Clarified subject

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‎09-25-2022 08:10 - edited ‎09-25-2022 08:10

‎09-25-2022 08:10 - edited ‎09-25-2022 08:10

Hi there @fffcd. Welcome to Community Forums.

 

I want to inform you that during the first 7 days you can recover the account, to do so switch to kid view in the Fitbit app and tap Recover. 

 

After those 7 days, when a child account is removed from the family account, the child's Fitbit account and all related information are permanently deleted.

 

Hope this helps.

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‎09-25-2022 08:10 - edited ‎09-25-2022 08:10

‎09-25-2022 08:10 - edited ‎09-25-2022 08:10

Hi there @fffcd. Welcome to Community Forums.

 

I want to inform you that during the first 7 days you can recover the account, to do so switch to kid view in the Fitbit app and tap Recover. 

 

After those 7 days, when a child account is removed from the family account, the child's Fitbit account and all related information are permanently deleted.

 

Hope this helps.

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