Kids Account No Longer Showing on App

[chrissysdmt]

Ever since the Fitbit IOS update on June 9th, I can no longer view my child's Ace account on my Fitbit Account. I used to go to the "You" tab, then click "Family", and I would have the choice to open my child's Fitbit stats.

Now when I try that, it shows up as "Create Family", (which I set up years ago), but if I click "Create Family" it gives me the error "Family already exists", but no option to view it.

Any thoughts on what's wrong?

[ManuFitbit]

Welcome to the forums @chrissysdmt.

Thank you for sharing the details about all this situation with your child's account.

I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, you may try to uninstall and reinstall the app. 

For more information about the Fitbit family account, see How do I manage my Fitbit family account?