Kids accounts not showing in Fitbit family account

[Katelet]

I set up a family account over a year ago .

now when I’m trying to go on it there are no kids accounts. I can’t add them back on as it says a family account is already set up. It won’t let me go any further please help! 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Katelet.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Fitbit family account. Thanks for the details provided, I totally understand how you are feeling and I am here to help. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, you may try to uninstall and reinstall the app. 

For more information about the Fitbit family account, see How do I manage my Fitbit family account?

Let me know how it goes, I'll be around. 

[collimd]

Three years later and this is still an issue. Have force stopped the app, cleared cache and storage, uninstalled and reinstalled, and rebooted, and my family still doesn't show up on the Fitbit app even though we've had the family accounts set up for over a year.

This is a terrible failure in design. How has this not been fixed yet?!