Linking more than one child to the family account

[MissGee83]

I don’t know if I am doing this wrong. I don’t have a Fitbit myself but I bought my daughters one each. I managed to set up one of them after making an account and the other Fitbit won’t connect or even be acknowledged. What am I doing wrong? 

[JohnnyRow]

Did you first set up a family account for yourself as guardian?

Are both the  daughters' fitbits either Ace or Ace 2?

Here is a help section that explains setting up family accounts:

How do I set up Fitbit Ace devices? 

[MissGee83]

Yes I set myself as a guardian and I have 2 ace2 [cid:A68A19A5-1961-4A75-8A76-4B74B60D33A6-L0-001]
I’ve ended up creating another child account but it’s still the same

Sent from my iPhone