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Missing money from my bank account

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‎05-12-2022 14:38 - last edited on ‎05-12-2022 19:43 by Fitbit Moderator

‎05-12-2022 14:38 - last edited on ‎05-12-2022 19:43 by Fitbit Moderator

  • My bank account has been robbed for a usles watch that I no longer have .
  • How do I get my money back??
  • How did you get my bank account No? I never gave it out.

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎05-12-2022 16:38

‎05-12-2022 16:38

Hi @Garondale  is it possible to explain a bit more than what you did in your post? What device do you have and how are you being robbed? Fitbit doesn't take money without our knowledge.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-12-2022 18:05 - last edited on ‎05-12-2022 19:44 by Fitbit Moderator

In response to Odyssey13

‎05-12-2022 18:05 - last edited on ‎05-12-2022 19:44 by Fitbit Moderator

Fitbit took $139.99NZ out of my bank without my consent. How do I get it back??

 

Moderator edit: personal info removed

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‎05-12-2022 18:49

In response to Garondale

‎05-12-2022 18:49

@Garondale  did you purchase a device? You posted in the Ace Family Account forum area, so did you purchase an Ace? I've asked a Fitbit Moderator to stop by to address this with you. The more information you can provide (no personal details, please) would be helpful.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-12-2022 19:41

In response to Odyssey13

‎05-12-2022 19:41

Welcome to the Fitbit Community, @Garondale.

 

I'm sorry to hear that some money has been taken out of your bank account.

 

The best way to get help for this problem is to chat with us online or give us a call. Our team will verify if there is any transaction and provide a resolution to your case as soon as possible. Please click here to get connected.

 

@Odyssey13 Thanks for your assistance.

 

Have a nice day.

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