Moving information from Ace 2 to an Inspire HR

[Dawnarie61]

I have an Ace 2 Fitbit. I bought it because I really only wanted a step tracker. My mother bought an Inspire HR. Now she doesn't like it and gave it to me. I added it on my Android phone, and now my Ace 2 is gone, only Inspire HR is listed. I wanted to transfer my steps so far to from my Ace 2 to the Inspire HR. Did I do something wrong when I set it up?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dawnarie61.

I appreciate your participation in the Forums and sharing your concern about moving your information and switching to Inspire HR tracker. I am glad to assist you with this. I recommend doing the following:

1. Tap the Today tab, and tap your profile picture.

2. You will see the devices paired to your Fitbit account at the moment.

3. If you would like to remove the Ace 2 from your Fitbit account follow these steps: Tap the image for the device you want to remove > Tap the trash icon > Follow the on-screen instructions to remove the device from your account. For more information, see How do I remove a Fitbit device from my account?

In this case you can continue using the Inspire HR tracker and your previous data will be saved. 

I wanted to mention that as Ace 2 is designed for kids, a Fitbit family account is needed in order to set up the tracker. For more information, see How do I set up Fitbit Ace devices?

Keep me posted on the outcome. I'll be around if you have any questions. 

[rb61007]

Seems it is more reliable