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Mu daughter's Fitbit Ace won’t charge

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‎08-18-2019 11:56 - last edited on ‎08-19-2019 05:29 by Fitbit Moderator

‎08-18-2019 11:56 - last edited on ‎08-19-2019 05:29 by Fitbit Moderator

Recently daughter my daughter a Fitbit.

charged fine to begin with, now it won’t charge and all we get is an ‘!’ displayed on the device. Help!

 

 

Moderator edit: updated subject for clarity

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‎08-19-2019 05:28

‎08-19-2019 05:28

@Stuart27 welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace since it won't take a charge.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, charge the Fitbit Ace for 2-3 hours and see if it takes a charge properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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