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My Ace 2 is not tracking sleep properly

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‎04-22-2022 03:03 - last edited on ‎04-25-2022 13:37 by Fitbit Moderator

‎04-22-2022 03:03 - last edited on ‎04-25-2022 13:37 by Fitbit Moderator

My child's ace 2 is not tracking her sleep properly. It worked well for the first 2 months but now it's telling me she's awake 300 to 500 minutes per night. Please provide me a solution!

 

Moderator edit: updated subject for clarity

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‎04-25-2022 13:36

‎04-25-2022 13:36

Welcome to the Fitbit Community, @Snigletmagoo.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for the information provided.

 

Whether you haven't done so, please restart your Tracker by following these instructions.

 

If the restart doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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