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My Ace 2 won’t stay connected to my phone

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‎03-12-2022 03:50 - last edited on ‎03-14-2022 14:34 by Fitbit Moderator

‎03-12-2022 03:50 - last edited on ‎03-14-2022 14:34 by Fitbit Moderator

My daughters Fitbit won’t stay connected long enough to my phone ? Iv been trying for a few day, and still won’t connect. Iv tryed to reset everything on the app, and even tryed setting up a new account but nothing g seems to work ? Please help ! Thank you 

 

Moderator edit: updated subject for clarity

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‎03-14-2022 14:33

‎03-14-2022 14:33

Welcome to the Fitbit Community, @Joanna1982.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for trying to get them resolved before contacting us.

 

Please make sure that Power Saving Mode or Battery Saver is turned off on your mobile device. This mode frequently causes the device to disable Bluetooth.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

If you see any error message, please attach an image for further investigation.

 

Hope this helps.

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