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My Ace 3 has stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-13-2022 00:04 - last edited on ‎06-13-2022 14:36 by Fitbit Moderator

‎06-13-2022 00:04 - last edited on ‎06-13-2022 14:36 by Fitbit Moderator

Ace 3 has stopped working and can't open bluetooth

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-13-2022 14:35

‎06-13-2022 14:35

Welcome to the Fitbit Community, @Memaaa.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Ace 3.

 

If your Tracker doesn't turn on, please follow these troubleshooting steps to resolve battery issues.

 

If you continue having the same problem, please provide the following information:

 

- Does your Ace 3 turn on?

- Are you having difficulties to sync your data?

- Have you followed the set up process?

 

Have a nice day.

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‎06-16-2022 00:11

In response to EdsonFitbit

‎06-16-2022 00:11

Does your Ace 3 turn on?

no

- Are you having difficulties to sync your data?

yes

- Have you followed the set up process?

Yes 

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‎06-16-2022 14:04

In response to Memaaa

‎06-16-2022 14:04

Thank you for your response, @Memaaa.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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