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My Ace 3 is not charging

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‎05-03-2022 14:08 - last edited on ‎05-03-2022 18:40 by Fitbit Moderator

‎05-03-2022 14:08 - last edited on ‎05-03-2022 18:40 by Fitbit Moderator

My son’s fit bit won’t charge. I have cleaned it, restarted it, and still nothing. 

 

Moderator edit: updated subject for clarity

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‎05-03-2022 18:39

‎05-03-2022 18:39

Welcome to the Fitbit Community, @CandaceLee12.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3. Thank you for trying to get them resolved before contacting us.

 

If you followed these instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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