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My Ace says it’s charging when it is not

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‎06-05-2019 09:09 - last edited on ‎06-06-2019 14:28 by

‎06-05-2019 09:09 - last edited on ‎06-06-2019 14:28 by

I have plugged in my ace and it came up that it was charging but it won’t move from that spot.  It was charging overnight  and when I took it off charge it still says it’s charging. I bought the Fitbit in Argos Athlone on the 5th January 2019. 

Please advise me what to do. 

Thank you. Rachel 

 

 

Moderator edit: updated subject for clarity

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‎06-06-2019 04:45

‎06-06-2019 04:45

@Rachelwalsh welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Ace since it won't take a charge when it displays that it is charging.

 

I'd like you to try the troubleshooting steps that are listed in this help article. These steps are helpful for this type of issues. After this, charge your Ace again and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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