My daughter's Ace 3 screen can’t be seen in daylight

[JenDle]

My daughters ace3 screen is too dull to see in the daylight - and despite trying a restart, checking settings etc nothing is working.

Moderator Edit: Formatting.

[AndreaFitbit]

Welcome to the Fitbit Community, @JenDle. I'm sorry to hear that your daughter's Ace 3 screen is too dull to see in the daylight. Thank you for letting us know that you have tried restarting and checking the settings. I'll be glad to assist.

Please make sure that the device is not on do not disturb or sleep mode and confirm that you have followed these steps to restart the tracker:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.

[JenDle]

Hello, I have tried all of the above but it is still dim. Do you have any other suggestions? Thank you.

[AndreaFitbit]

Thanks for getting back to us and for trying the recommended steps @JenDle. 

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