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My daughter's Ace not charging

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‎01-01-2019 22:04 - last edited on ‎01-03-2019 06:17 by Fitbit Moderator

‎01-01-2019 22:04 - last edited on ‎01-03-2019 06:17 by Fitbit Moderator

My daughter left her new charge at her grandmas house ( in a safe location!) for  two days and the battery ran out. We got it back and I started changing it and in 2 hours it was still showing a battery with an exclamation mark? I have checked the charger, switched the charger..etc etc. it still refuses to charge  at All! I’m confused and about to go get my money back... Please help.

 

 

Moderator edit: format

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5 REPLIES 5

‎01-03-2019 06:17

‎01-03-2019 06:17

@heatherstefen It's great to see you in our Fitbit Community! I'm sorry to hear that your daughter's Ace is not getting a charge even though you have tried another charger. I'd like you to restart the Ace as described in this help article. This will refresh your daughter's Fitbit internally. Once this has been done, charge the Ace for 2 hours again and see if it comes back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-04-2019 10:01

In response to JuanJoFitbit

‎01-04-2019 10:01

I’m having the same issue. I tried to reset it with the cable and let it charge 2 more 2hrs. Still dead.

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‎01-07-2019 05:47

In response to Rweavil

‎01-07-2019 05:47

@Rweavil Thank you for joining us in this thread and our Fitbit Community! I'm sorry to hear that your Fitbit Ace is still unresponsive even after restarting and charging it completely.

 

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-07-2019 14:25

In response to JuanJoFitbit

‎02-07-2019 14:25

Hi

 

I’m having the same problem. Ace was left to charge overnight last night but no response. I’ve tried 2 chargers, cleaning the contacts and resetting several times but the screen remains blank.

 

Grateful for any advice

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‎02-09-2019 07:23

In response to Smorley

‎02-09-2019 07:23

@Smorley Welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Ace is not getting a charge. I appreciate the time you took in trying the recommended troubleshooting steps. I will send your case to our Customer service department and they'll be happy to follow up and assist you accordingly.

 

Please keep an eye on your email account.

 

I'll be around if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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