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My grandsons Ace says error 502. Bad Gateway.

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‎01-03-2021 06:22 - last edited on ‎01-05-2021 17:46 by Fitbit Moderator

‎01-03-2021 06:22 - last edited on ‎01-05-2021 17:46 by Fitbit Moderator

Hi. My grandsons Fitbit Ace says it has an error 502. Bad Gateway. Host error

Is this why I can’t  get the screen showing. The Fitbit is charged and I have pressed the button on the charge. Three intermediate times. Then I tried 5 seconds. Then 8 seconds and nothing worked. I’ve also cleaned the contacts. 

please advise. Thank you. 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎01-05-2021 17:45

‎01-05-2021 17:45

Welcome to the Fitbit Community @bejoux.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

 

I moved your post to Ace & Family Accounts board since it is more related to the topic.

 

If you have any question, please let us know.

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