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My kid's Ace 3 is lost

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‎12-25-2021 16:00 - last edited on ‎12-27-2021 17:43 by Fitbit Moderator

‎12-25-2021 16:00 - last edited on ‎12-27-2021 17:43 by Fitbit Moderator

My kid's Ace3 keeps popping right out of the band. Such a bummer because now it is lost and we need to rebuy the entire fitbit. She's wearing it properly and doesn't fuss with it, why does this keep happening?? Are there any fixes? 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-27-2021 17:43

‎12-27-2021 17:43

Welcome to the Fitbit Community, @maddyhorn.

 

I'm sorry to hear about your misplaced Fitbit Ace 3. Thank you for the information provided.

 

To try to find a lost Fitbit device, we recommend following these instructions.

 

If you are unable to locate it, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎12-28-2021 21:08

In response to EdsonFitbit

‎12-28-2021 21:08

The fitbit isn't misplaced. The band is defective to the point where the device pops right out while being worn. Yes it is lost, but it is hardly "misplaced". 

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‎12-29-2021 12:45

In response to maddyhorn

‎12-29-2021 12:45

Thanks for your response, @maddyhorn.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

Have a nice day.

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