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My son's Ace 3 changed its date and time

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‎07-06-2022 18:59 - last edited on ‎07-10-2022 18:56 by Fitbit Moderator

‎07-06-2022 18:59 - last edited on ‎07-10-2022 18:56 by Fitbit Moderator

Hi everyone 

My sons fitbit has completely changed its date and time how do I change it to the correct time and date?

 

Moderator edit: updated subject for clarity

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‎07-07-2022 10:24

‎07-07-2022 10:24

Hello @Cathy_Hunt93 

You can try restarting your sons watch to correct the issue. Just plug in his Ace 3 into its charger then press and hold the button in on the charger until a smiley face icon appears then release the button. You should feel the Ace 3 vibrate telling you the restart is complete. Now sync your sons Ace 3 in child’s view to see if the issue corrected its self. 
😃 please let me know if this provides you with an answer and resolves the time and date issue 

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