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New Ace 2 and screen shakes

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Hey Forum! We just got another Ace 2 for my second child. However, when we opened the box and turned on the device, the screen continually shakes. Has anyone else had this issues? We have tried a few times to sync and resync the device and also perform a factory reset, to no benefit.

 

Any help is greatly appreciated

-Lou

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Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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