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New Ace 2 is not charging

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‎04-01-2020 17:16 - last edited on ‎04-10-2020 08:22 by Moderator Alum

‎04-01-2020 17:16 - last edited on ‎04-10-2020 08:22 by Moderator Alum

Just bought a new Ace2 and it does not start at all. I have ensured that it is sufficiently charged (charged overnight) but nothing seems to work. Pressing the side button for 5 seconds, pressing-pausing 3 times within 8 seconds...tried both options but it just does not start.

 

Moderator edit: Subject for clarity

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‎04-10-2020 08:21

‎04-10-2020 08:21

Welcome to the Fitbit Community Forums @Pranali. Sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

 

I appreciate the time you've taken to report the issues with your Ace 2. You did a great job trying those steps, sorry to hear this didn't work you. I've noticed that you already contacted our support team. Thank you for reaching out, I'm glad to see that your will be back on track soon.

 

Let me know if you need anything else.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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‎04-18-2020 11:55

In response to YojanaFitbit

‎04-18-2020 11:55

Hi,

Im not sure if im in the right plae, or need to create a new thread but i have the same issue.  My daughter has the ace 2 since christmas and today it just lost all charge and wont charge or reset or anything.

I cant see how to contact Fitbit via email or online (apart from twitter and i dont have this) so please can you let me know.

thanks.

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