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New Ace 2 screen shows a line

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‎04-19-2020 02:28 - last edited on ‎04-20-2020 11:45 by

‎04-19-2020 02:28 - last edited on ‎04-20-2020 11:45 by

Brand new not working, shows a line. Birthday present for my son who now cant use it. Massive disappointment. What do I do? 

 

 

Moderator edit: subject for clarity

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‎04-20-2020 11:43

‎04-20-2020 11:43

Welcome to the Fitbit Community, @CatHolmes1980. 

 

I am sorry to hear your son's new Ace 2 tracker shows a line on screen. I totally understand how you are feeling and I am here to help. I recommend restarting the tracker: How do I restart my Fitbit device?, and making sure that the tracker is updated to the latest version: How do I update my Fitbit device?

 

You may also try changing a clock face: How do I change the clock face on my Fitbit device?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-22-2021 11:33

In response to LiliyaFitbit

‎11-22-2021 11:33

i did that and it still shows the line still

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