help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Ace 2 won't hold a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-31-2019 09:28

‎12-31-2019 09:28

New Pink Ace 2 bought on Dec 20th at Target for Christmas.  Charged it up, and it was dead the next morning.  Charged it again, same thing.   The Fitbit won't hold a charge for more than a couple of hours. 
We have tried cleaning the contacts and resetting it like it said to do but that hasn't worked.   

I don't have the box anymore so i can't return it.  Any assistance would be greatly appreciated!

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-31-2019 21:12

‎12-31-2019 21:12

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎01-03-2020 10:22

In response to Odyssey13

‎01-03-2020 10:22

they were able to help with a replacement.   Thank you

Best Answer
0 Votes